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Users being automatically unsubscribed

PostPosted: 9:40pm, Sat 15 Dec, 2012
by akyeame
I've been using phplist for a few years now and recently I've had a few email addresses that I use unsubscribed automatically without my authorization. Another member reported being unsubscribed the same way.
I was just minding my business and one day one of my email accounts on the list received a message saying Goodbye from our Newsletter, sorry to see you go.
How can I prevent this from happening. I could be losing valuable clients by the day and only just finding out about it.
I'm on version 2.10.12
Is this a known bug? How can it be prevented?

Re: Users being automatically unsubscribed

PostPosted: 1:17pm, Mon 17 Dec, 2012
by duncanc
Look at the user history, view a user's details then the history link, to see from which IP address the unsubscribe request came. That might help to explain what is happening.

Note that there is no authorisation for unsubscribing, as a user needs to be allowed to do that.

Re: Users being automatically unsubscribed

PostPosted: 1:52am, Thu 04 Jul, 2013
by akyeame
Hello,
The IP is listed as 98.165.106.15
Someone in atlanta apparently. It just happened to one of my admin email addresses. Am I being hacked? Is there a way to prevent this from happening?

Re: Users being automatically unsubscribed

PostPosted: 6:50am, Thu 04 Jul, 2013
by Dragonrider
I wonder if the intended subscriber(s) have forwarded their copy to someone who doesn't wish to receive the message and they have clicked unsubscribe, this will unsubscribe the original or so I've been led to believe.

It may be worth your time to upgrade to 2.10.19 as 2.10.12 has seen a number of security fixes

Re: Users being automatically unsubscribed

PostPosted: 7:47am, Sat 18 Apr, 2015
by akyeame
Hello,

This has started happening again and apparently others are having this issue as well: viewtopic.php?f=15&t=40792
(Note that I have already upgraded as suggested)