Exporting subscribers on a list failed

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Exporting subscribers on a list failed

Postby JPO » 11:12pm, Tue 21 Oct, 2014

I noticed that the new version 3.0.10 was supposed to fix "Exporting subscribers on a list failed."
I installed the new version, but it did NOT fixed the issue.
Is it just me? Anyone can give me a hand here?
JPO
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Re: Exporting subscribers on a list failed

Postby Dragonrider » 9:51am, Fri 24 Oct, 2014

This has been reported on Mantis and is being looked into, apparently not everyone finds this error.
My sites:- http://wharfedalefestival.co.uk, http://ilkleygardeners.org.uk, http://emergencyaid.net, http://dragonrider.co.uk
Latest phpList version is now 3.0.12 (3 February 2015) and requires a minimum of MySQL 5.0 and PHP 5.3.x
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Re: Exporting subscribers on a list failed

Postby RudolphSmits » 12:59pm, Thu 30 Oct, 2014

I do experience the same problem, that is, export of userdata fails.

After the message "is voltooid" (dutch = (export...) has been done) the following words are written on the screen:
"id,Email,Is this subscriber confirmed,Is this subscriber blacklisted,Did this subscriber".

No window that asks how and where to store the file.

The database is not corrupt, all actions after upgrade have been done. Database check shows everything is OK. It seems to me that this is a coding matter rather than a database-issue.

Anyone any glue how to solve this? Wait for a new release?

Kind regards
Rudolph Smits - Netherlands
www.vakantiehuisverhuur.eu


Addendum to Dragonrider:
By the way, this seems to me to be a new issue. Exporting data worked well before. I noticed this issue after the last automatic update. I use this download to determine newly blacklisted users. I can do without but I will certainly welcome a fix for this. ;-)
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Re: Exporting subscribers on a list failed

Postby Feckless » 6:15pm, Fri 31 Oct, 2014

Exactly the same issue as I reported below:

Feckless wrote:So, I completely uninstalled and reinstalled everything (version 3.0.10) but still can't export. The "test mail" functionality is working again.

After trying to export, NOTHING appears in the phplist event log, so I'm a bit lost at sea here.

Here is the screenshot again of what happens after trying to export users:

Image -->>(I don't know why the image does not appear, but it's a screen shot of PHPlist's report after a failed export. The image is on a webserver and the path is between the img tags, so ??)

The mysterious text
id Email Is this subscriber confirmed Is this subscriber blacklisted Did this subscriber manually confirm Number of bounces


Appears the
All done message


Anybody know where that comes from? Could be a clue.
Feckless
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Re: Exporting subscribers on a list failed

Postby FDGWEB » 6:49pm, Fri 31 Oct, 2014

We also experience this as well, no ability to export.. this happens in 3.0.9 & 3.0.10

When we do, we get:

Processing export, this may take a while. Please wait

All done

Nothing else happens... doesn;t matter if it is a small unser list (90) or big (50,000)

PHP 5.3.29 & MySQL 5.1.73

No errors in the JS console, no error in apache logs, no Mod_Security errors.

Feels like the use of AJAX is killing a lot of things ..
FDGWEB
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Re: Exporting subscribers on a list failed

Postby AlexSaru » 4:58pm, Mon 10 Nov, 2014

Dragonrider wrote:apparently not everyone finds this error.


Do you have any insights on the environment this error would occur? Server OS, browser etc?
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Re: Exporting subscribers on a list failed

Postby Feckless » 9:49pm, Mon 10 Nov, 2014

I'm running on a shared server using the following:

Linux CentOS: CentOS release 6.6 (Final)
Apache: 2.2.26
MySQL 5.5.40-36.1
PHP: 5.4.32

I'm also unable to export subscribers, with same symptoms as described previously. My last successful install was version 3.0.6.
Feckless
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Re: Exporting subscribers on a list failed

Postby Dragonrider » 10:54pm, Mon 10 Nov, 2014

AlexSaru wrote:
Dragonrider wrote:apparently not everyone finds this error.


Do you have any insights on the environment this error would occur? Server OS, browser etc?

Apparently it has something to do with the tmp directory but no solution has as yet been offered.
My sites:- http://wharfedalefestival.co.uk, http://ilkleygardeners.org.uk, http://emergencyaid.net, http://dragonrider.co.uk
Latest phpList version is now 3.0.12 (3 February 2015) and requires a minimum of MySQL 5.0 and PHP 5.3.x
Dragonrider
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Posts: 3460
Joined: 6:58am, Sun 02 Jul, 2006
Location: Ilkley, West Yorkshire, United Kingdom

Re: Exporting subscribers on a list failed

Postby AlexSaru » 6:49pm, Tue 11 Nov, 2014

I've just entered the demo area on phplist website and the export csv download is working. And it is the same version as mine which I've just downloaded last week 3.0.10

How come is working on the phplist and not on most of our websites (as I've read other fellows situations). Very strange, I'd say, very very ......... :roll:
AlexSaru
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Re: Exporting subscribers on a list failed

Postby Dragonrider » 2:33pm, Fri 14 Nov, 2014

My sites:- http://wharfedalefestival.co.uk, http://ilkleygardeners.org.uk, http://emergencyaid.net, http://dragonrider.co.uk
Latest phpList version is now 3.0.12 (3 February 2015) and requires a minimum of MySQL 5.0 and PHP 5.3.x
Dragonrider
Moderator
 
Posts: 3460
Joined: 6:58am, Sun 02 Jul, 2006
Location: Ilkley, West Yorkshire, United Kingdom

Re: Exporting subscribers on a list failed

Postby Feckless » 12:15am, Fri 05 Dec, 2014

The fix worked for me. Thanks! :D
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