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Bounce Issues

PostPosted: 6:56am, Fri 14 Nov, 2014
by Clara
HI All,

I do have PhpList ( version 3.0.10 ). I could able to see number of views but bounce rate remains zero always. I implemented following things to resolve issue but still it is not showing the bounce rates.

1 ) Added Plugin

Name : phplist-plugin-bounces-master
Enabled it in config.php ( define("PLUGIN_ROOTDIR","path/to/admin/plugin")

2) Added rules in for bouncing in front end ( Through regular expression )

Enabled it in config.php ( define('USE_ADVANCED_BOUNCEHANDLING',1) )

3 ) Process Bounces

Configured mail server in config.php file

$bounce_mailbox_host = 'pop.gmail.com';
$bounce_mailbox_user = 'username';
$bounce_mailbox_password = 'pwd';
$bounce_mailbox_port = "995/pop3/notls";
#$bounce_mailbox_port = "110/pop3";
$bounce_mailbox_port = "995/pop3/ssl/novalidate-cert";
# when the protocol is mbox specify this one
# it needs to be a local file in mbox format, accessible to your webserver user
$bounce_mailbox = '/var/mail/listbounces';


Could anyone provide me the solution to resolve this issue?

Thanks
Clara

Re: Bounce Issues

PostPosted: 8:30pm, Fri 14 Nov, 2014
by duncanc
You haven't explained what the problem actually is.

I guess that you expect that a bounce should have been matched by a bounce rule, so you will need to show the bounce email and the bounce rule, otherwise we have nothing to go on.

Re: Bounce Issues

PostPosted: 4:24am, Mon 17 Nov, 2014
by Clara
duncanc wrote:You haven't explained what the problem actually is.

I guess that you expect that a bounce should have been matched by a bounce rule, so you will need to show the bounce email and the bounce rule, otherwise we have nothing to go on.


Hi,

Actually i'm receiving bounce emails to the corresponding email id once i send the newsletter campaign but bounce count is not getting recorded here
bounce.jpg
bounce.jpg (47.46 KiB) Viewed 2549 times
.

Hope now you comes to know the exact issue.

Re: Bounce Issues

PostPosted: 7:39am, Mon 17 Nov, 2014
by duncanc
Still not clear what you are actually doing.
It sounds like you are not running the phplist "process bounces" command. You need to do that for phplist to retrieve and process bounces.
If you are already running the command then what is the output from it?

Re: Bounce Issues

PostPosted: 7:52am, Mon 17 Nov, 2014
by Clara
duncanc wrote:Still not clear what you are actually doing.
It sounds like you are not running the phplist "process bounces" command. You need to do that for phplist to retrieve and process bounces.
If you are already running the command then what is the output from it?


HI Duncanc,

As you said, we ran the process bounce through the sub menu under systems (menu) and following is the output displayed in that

20 bounces to fetch from the mailbox
Please do not interrupt this process
Closing mailbox, and purging messages
Identifying consecutive bounces
Nothing to do
total of 0 subscribers processed


Further we checked the campaign statistics, still it is showing zero bounces.

Thanks
Clara

Re: Bounce Issues

PostPosted: 8:08am, Mon 17 Nov, 2014
by duncanc
On the view bounces page you can view processed bounces and also view unidentified bounces. Do either of those have any results displayed?

Also, you can use phpmyadmin to view the phplist database to confirm whether the bounces table has any rows.

Re: Bounce Issues

PostPosted: 10:11am, Mon 17 Nov, 2014
by Clara
duncanc wrote:On the view bounces page you can view processed bounces and also view unidentified bounces. Do either of those have any results displayed?

Also, you can use phpmyadmin to view the phplist database to confirm whether the bounces table has any rows.


Yes it displayed some results, which also contains corresponding "admin email ( the email id which we connected with phplist ) " id's bounce emails instead of newsletter bounce details.

And we checked php_list message table in admin, it remains zero. We would like to display bounce counts in campaign statistics. This statistics never changes from zero.

Re: Bounce Issues

PostPosted: 10:32am, Mon 17 Nov, 2014
by duncanc
Sorry but you are still not being very clear.

Yes it displayed some results, which also contains corresponding "admin email ( the email id which we connected with phplist ) " id's bounce emails instead of newsletter bounce details.


What are you referring to? The "unidentified" view or the "processed" view?
It appears that there are some bounces in phplist.If they are on the "unidentified" view then phplist is unable to match them to a subscriber or message. You will need to look at those bounces to see the cause.
And we checked php_list message table in admin,

I asked about the bounces table.

Re: Bounce Issues

PostPosted: 5:35am, Tue 18 Nov, 2014
by Clara
Hi Duncanc,

Ok. I will explain clearly. Forget about the previous message.

Actually we are struggling to get the "bounce count" value in "statistics overview" page and in all pages wherever the "bounce count" appears.

BNCS.jpg
BNCS.jpg (137.89 KiB) Viewed 2466 times


We checked "Unidentifed and processed" results, we do have some results there but we need results in " statistics overview " page in BNCS column.

So what we need to do for this, please provide your suggestion.

Thanks

Re: Bounce Issues

PostPosted: 6:24am, Tue 18 Nov, 2014
by duncanc
phplist tries to match a bounce to the original subscriber and campaign. If it cannot do that then the bounce will appear in the "unidentified bounces" view on the view bounces page.
If it can do the matching then the bounce will appear on the processed bounces view, and the bounces count on the campaign page should then reflect that.

If the bounces counts on the campaign page are 0 then it means phplist is not able to do the matching. You will need to examine the bounce itself to understand exactly why the bounce happened. You can do that from the view bounces page.