How can I reset all subscribers to HTML?

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How can I reset all subscribers to HTML?

Postby newage » 9:04am, Fri 21 Nov, 2014

Hi!
I created a brand new list with imported users from my forum.
Then created a campaign, where on the FORMAT screen (step 2) I have chosen HTML. However on the end screen (step 5) it says "About 41 subscribers to receive HTML version and 549 subscribers to receive text version"

WHY??? Please, help, I sent yesterday a big campaign to my customers thinking they are receiving HTML email just to find out an hour later that they all received scrambled unreadeable text-only message. Now I want to resend it again but do not know how to reset them to HTML.
newage
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Re: How can I reset all subscribers to HTML?

Postby Dragonrider » 9:24am, Fri 21 Nov, 2014

Be aware that if your subscribers have specified that they wish to receive in TEXT change it to HTML, you could fall foul of the CanSpam (or something like that) law.

That said, to reset all subscribers to receive HTML format, log in to your phpList admin pages, hover over the Subscribers Menu, then select Reconcile Subscribers. Now click the highlighted button, "Mark all subscribers to receive HTML"

reconcile.jpg
reconcile.jpg (38.35 KiB) Viewed 1781 times
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Re: How can I reset all subscribers to HTML?

Postby newage » 9:33am, Fri 21 Nov, 2014

Dragonrider wrote:Be aware that if your subscribers have specified that they wish to receive in TEXT change it to HTML, you could fall foul of the CanSpam (or something like that) law.

That said, to reset all subscribers to receive HTML format, log in to your phpList admin pages, hover over the Subscribers Menu, then select Reconcile Subscribers. Now click the highlighted button, "Mark all subscribers to receive HTML"

reconcile.jpg

Thanks!
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Posts: 6
Joined: 10:31am, Sat 15 Nov, 2014


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