hotmail yahoo no receive emails and no errors

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hotmail yahoo no receive emails and no errors

Postby FRATAKES » 9:33pm, Wed 03 Dec, 2014

Hello,
I have version phpList ltd. - v3.0.10
I am having troubles when creating a campaign and sending a webpage with no footer as a test mode I send it to users with hotmail or yahoo accounts and do not receive the messages that are sent and I confirmed they leave from our server, also it is confirmed we do not have the ip black listed or grey listed. What might be the cause of this issue? I am concerned because if I send a campaign all users from hotmail and yahoo will not receive the message, also the emails sent to a gmail account go to spam directly.
Any help will be appreciated.
Thank you
FRATAKES
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Re: hotmail yahoo no receive emails and no errors

Postby gavins38 » 11:35am, Thu 04 Dec, 2014

Do you get any bounced emails? Check in the bounces list. If your emails are reaching the hotmail/yahoo servers it might give you an indication of why they are failing. I had a similar problem where emails to hotmail were bouncing back and I think that was due to the limit that hotmail puts on the number of emails a server can send to it before being blocked as a spammer. I just enabled the domain throttling feature of phpList and hopefully that's fixed it for me.
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Re: hotmail yahoo no receive emails and no errors

Postby FRATAKES » 11:04pm, Thu 04 Dec, 2014

I am not getting bounces, I am having same issues with the emails from same domain. I might be greylisted by Hotmail and gmail. I am trying to figure it out now... I haven't used to send to my list of clients just in test mode so not much traffic or emails sent yet.
FRATAKES
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Joined: 9:05pm, Wed 03 Dec, 2014

Re: hotmail yahoo no receive emails and no errors

Postby gavins38 » 11:20am, Fri 05 Dec, 2014

Have you tried sending a test message to a non hotmail or yahoo account? I did a quick google seach on graylisting and there's some useful information out there. There are also a few sites that can tell you if your ip appears on any known blacklists, which might be helpful.
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Re: hotmail yahoo no receive emails and no errors

Postby Dragonrider » 11:36am, Fri 05 Dec, 2014

As I understand things, some servers (Including Gmail,Hotmail/outlook/Yahoo) require that you send from the same email address as you show on the send name/email address.

You may also find this topic regarding Domain Keys and SPF of use.
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Latest phpList version is now 3.0.12 (3 February 2015) and requires a minimum of MySQL 5.0 and PHP 5.3.x
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