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No html message anymore

PostPosted: 9:24am, Fri 23 Jan, 2015
by ELMIT
I have sent out a campaign and sent a test message before to myself.
The message includes an image.

Now I try to send another message with another image. This time I only get one TEXT message.
I thought maybe the picture too big, maybe this format not allowed. I go the picture size and format to nearly same size as as the first time.

I go back to the first campaign and resend a test message to myself again, and get also only a TEXT message.

I have no idea what has changed.

Re: No html message anymore

PostPosted: 12:19am, Tue 27 Jan, 2015
by alexha
OK I might be stating the obvious, but in Step 2, have you ensured HTML is selected?

Re: No html message anymore

PostPosted: 12:33am, Tue 27 Jan, 2015
by ELMIT
Usually when I sent a test message, I get two messages, one txt and one html. Now I only got one, the text mesage.

Both, the user and the campaign have html set.