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phplist forums • View topic - Bounce Issues

Bounce Issues

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Bounce Issues

Postby Clara » 6:56am, Fri 14 Nov, 2014

HI All,

I do have PhpList ( version 3.0.10 ). I could able to see number of views but bounce rate remains zero always. I implemented following things to resolve issue but still it is not showing the bounce rates.

1 ) Added Plugin

Name : phplist-plugin-bounces-master
Enabled it in config.php ( define("PLUGIN_ROOTDIR","path/to/admin/plugin")

2) Added rules in for bouncing in front end ( Through regular expression )

Enabled it in config.php ( define('USE_ADVANCED_BOUNCEHANDLING',1) )

3 ) Process Bounces

Configured mail server in config.php file

$bounce_mailbox_host = 'pop.gmail.com';
$bounce_mailbox_user = 'username';
$bounce_mailbox_password = 'pwd';
$bounce_mailbox_port = "995/pop3/notls";
#$bounce_mailbox_port = "110/pop3";
$bounce_mailbox_port = "995/pop3/ssl/novalidate-cert";
# when the protocol is mbox specify this one
# it needs to be a local file in mbox format, accessible to your webserver user
$bounce_mailbox = '/var/mail/listbounces';


Could anyone provide me the solution to resolve this issue?

Thanks
Clara
Clara
phpLister
 
Posts: 5
Joined: 6:09am, Fri 14 Nov, 2014

Re: Bounce Issues

Postby duncanc » 8:30pm, Fri 14 Nov, 2014

You haven't explained what the problem actually is.

I guess that you expect that a bounce should have been matched by a bounce rule, so you will need to show the bounce email and the bounce rule, otherwise we have nothing to go on.
duncanc
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Posts: 2440
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Location: London

Re: Bounce Issues

Postby Clara » 4:24am, Mon 17 Nov, 2014

Attachments
bounce.jpg
bounce.jpg (47.46 KiB) Viewed 4071 times
Clara
phpLister
 
Posts: 5
Joined: 6:09am, Fri 14 Nov, 2014

Re: Bounce Issues

Postby duncanc » 7:39am, Mon 17 Nov, 2014

Still not clear what you are actually doing.
It sounds like you are not running the phplist "process bounces" command. You need to do that for phplist to retrieve and process bounces.
If you are already running the command then what is the output from it?
duncanc
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Posts: 2440
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Location: London

Re: Bounce Issues

Postby Clara » 7:52am, Mon 17 Nov, 2014

Clara
phpLister
 
Posts: 5
Joined: 6:09am, Fri 14 Nov, 2014

Re: Bounce Issues

Postby duncanc » 8:08am, Mon 17 Nov, 2014

On the view bounces page you can view processed bounces and also view unidentified bounces. Do either of those have any results displayed?

Also, you can use phpmyadmin to view the phplist database to confirm whether the bounces table has any rows.
duncanc
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Posts: 2440
Joined: 6:34am, Sat 08 May, 2010
Location: London

Re: Bounce Issues

Postby Clara » 10:11am, Mon 17 Nov, 2014

Clara
phpLister
 
Posts: 5
Joined: 6:09am, Fri 14 Nov, 2014

Re: Bounce Issues

Postby duncanc » 10:32am, Mon 17 Nov, 2014

duncanc
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Posts: 2440
Joined: 6:34am, Sat 08 May, 2010
Location: London

Re: Bounce Issues

Postby Clara » 5:35am, Tue 18 Nov, 2014

Hi Duncanc,

Ok. I will explain clearly. Forget about the previous message.

Actually we are struggling to get the "bounce count" value in "statistics overview" page and in all pages wherever the "bounce count" appears.

BNCS.jpg
BNCS.jpg (137.89 KiB) Viewed 3988 times


We checked "Unidentifed and processed" results, we do have some results there but we need results in " statistics overview " page in BNCS column.

So what we need to do for this, please provide your suggestion.

Thanks
Clara
phpLister
 
Posts: 5
Joined: 6:09am, Fri 14 Nov, 2014

Re: Bounce Issues

Postby duncanc » 6:24am, Tue 18 Nov, 2014

phplist tries to match a bounce to the original subscriber and campaign. If it cannot do that then the bounce will appear in the "unidentified bounces" view on the view bounces page.
If it can do the matching then the bounce will appear on the processed bounces view, and the bounces count on the campaign page should then reflect that.

If the bounces counts on the campaign page are 0 then it means phplist is not able to do the matching. You will need to examine the bounce itself to understand exactly why the bounce happened. You can do that from the view bounces page.
duncanc
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Posts: 2440
Joined: 6:34am, Sat 08 May, 2010
Location: London


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