Cannot view bounces

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Cannot view bounces

Postby » 8:16am, Tue 13 Mar, 2007

I'm having trouble with my bounce handling. Basically Bounces don't appear. I've look in all the docs but not luck. my config file looks like this
Settings for handling bounces



# Message envelope. This is the email that system messages come from
# it is useful to make this one where you can process the bounces on
# you will probably get a X-Authentication-Warning in your message
# when using this with sendmail
# NOTE: this is *very* different from the From: line in a message
# to use this feature, uncomment the following line, and change the email address
# to some existing account on your system
# requires PHP version > "4.0.5" and "4.3.1+" without safe_mode
$message_envelope = "";

# Handling bounces. Check README.bounces for more info
# This can be 'pop' or 'mbox'
$bounce_protocol = 'pop';

# set this to 0, if you set up a cron to download bounces regularly by using the
# commandline option. If this is 0, users cannot run the page from the web
# frontend. Read README.commandline to find out how to set it up on the
# commandline

# when the protocol is pop, specify these three
$bounce_mailbox_host = '';
$bounce_mailbox_user = '';
$bounce_mailbox_password = 'password';

# the "port" is the remote port of the connection to retrieve the emails
# the default should be fine but if it doesn't work, you can try the second
# one. To do that, add a # before the first line and take off the one before the
# second line

$bounce_mailbox_port = "110/pop3/notls";
#$bounce_mailbox_port = "110/pop3";

# when the protocol is mbox specify this one
# it needs to be a local file in mbox format, accessible to your webserver user
$bounce_mailbox = '/var/spool/mail/listbounces';

# set this to 0 if you want to keep your messages in the mailbox. this is potentially
# a problem, because bounces will be counted multiple times, so only do this if you are
# testing things.
$bounce_mailbox_purge = 1;

# set this to 0 if you want to keep unprocessed messages in the mailbox. Unprocessed
# messages are messages that could not be matched with a user in the system
# messages are still downloaded into PHPlist, so it is safe to delete them from
# the mailbox and view them in PHPlist
$bounce_mailbox_purge_unprocessed = 1;

# how many bounces in a row need to have occurred for a user to be marked unconfirmed
$bounce_unsubscribe_threshold = 3;
Posts: 6
Joined: 1:01pm, Mon 18 Dec, 2006

I Cannot View Bounces Either

Postby susanlane » 6:58pm, Tue 13 Mar, 2007

I have the identical problem.
I've reviewed my config file as well, and can't find any problems.
The bounces are being processed (counts increase), but I cannot view them.
phpList newbie
Posts: 3
Joined: 4:53pm, Sat 10 Mar, 2007

no bounces

Postby » 12:41am, Wed 14 Mar, 2007

I don't get any bounce counts
Posts: 6
Joined: 1:01pm, Mon 18 Dec, 2006

Postby susanlane » 2:37am, Wed 14 Mar, 2007

I recommend that you try sending a few messages to "test" users you have subscribed to a list and then removing those users from active e-mail accounts. Then wait a bit before executing the process bounces script.

I get a counter increment in the view bounces page, but unfortunately there are no user details at the end of the page.

I'll send you a copy of my config.php via PM, since the forum pages won't allow me to post it (I'm still a ***SPAM*** here!)
phpList newbie
Posts: 3
Joined: 4:53pm, Sat 10 Mar, 2007

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