Blacklisted users

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Blacklisted users

Postby grewe » 7:51pm, Thu 25 Apr, 2013

A number of users in my list are blacklisted for no apparent reason. The setting to change the "1" to "0" is inactive. How do I go about changing the status of these users from blacklisted to active?
grewe
phpLister
 
Posts: 7
Joined: 12:42pm, Thu 10 Jan, 2013

Re: Blacklisted users

Postby duncanc » 8:47pm, Thu 25 Apr, 2013

When viewing the user's details click the history link. There should then be a command to unblacklist the user.

The history page should also show whether the user has unsubscribed, which sets the blacklisted status.
duncanc
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Location: London

Re: Blacklisted users

Postby grewe » 7:01pm, Sun 12 Jan, 2014

There is no setting that I can find that is different from all the other users. My impression is that if the system does not send a message to some users for any reason, it automatically skips these users when sending all future messages. How do I reactivate these users? The number has now grown to over 500.
grewe
phpLister
 
Posts: 7
Joined: 12:42pm, Thu 10 Jan, 2013


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